Frequently Asked Questions
Everything you need to know about shopping with Vinnies Online Op Shop
What is the condition of the items sold online?
Every item at Vinnies Online Op Shop is carefully inspected by our team. We provide detailed descriptions and photos of each product, categorizing them from 'New with Tags' to 'Gently Loved' to ensure transparency.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across the country. Orders are typically processed within 2-3 business days, and delivery times vary by location, usually arriving within 5-7 business days.
What is your return policy for pre-loved items?
Due to the unique nature of second-hand goods, we generally do not accept returns for change of mind. However, if an item is faulty or significantly different from the description, please contact us within 14 days for a resolution.
Do you offer international shipping?
Currently, Vinnies Online Op Shop only ships to addresses within the domestic region. We are looking into international shipping options for the future.
How can I be sure the designer items are authentic?
Our specialized curators verify high-end and designer labels to the best of our ability. Any known certificates of authenticity will be mentioned in the product listing.
Where do the proceeds from my purchase go?
100% of the profits from your purchase go directly toward supporting our community programs, providing food, clothing, and housing assistance to those in need.